Genshin Impact is a great game to play online, especially with friends. However, if you use external plugins or third-party software, there is a chance that you will get banned. In such a scenario, here is everything you need to know about how to appeal and unblock your account in Genshin Impact.

The only way to reach out to the Genshin Impact team to get your account unblocked is to email customer support. The email address you can use is [email protected].

As you can see, only appeals from those who have done nothing wrong while playing Genshin Impact will be accepted and your account will be unbanned or unblocked. However, sometimes there may be an issue that may accidentally cause a ban and if you follow the steps above, it will be resolved. Moreover, you may also receive compensation.

The Genshin Impact/Hoyoverse Terms of Service state that it is prohibited to do, directly or indirectly, the following: